Outpatient Clinic Co-Ordinator

Job summary

There is a full-time role 37.5 hrs) based at Royal Papworth Hospital in Cambridge.

This role will include out-patient reception duties with face-to-face contact with a wide range of patients and visitors, co-ordinating clinics with the clinical teams, working with a variety of software packages to facilitate our video consultations and COVID screening, all worked on a roster basis

You will need experience of dealing with competing and challenging deadlines within a fast-paced out-patient clinic area where clinic delivery and attendance has changed significantly over the past 2 years. You should have a good understanding of RTT and patient pathways. You should be able to work with key stakeholders to help drive service improvements within clinical administration and out-patients and possess excellent communication skills.

Main duties, tasks & skills required

This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.

Ideally, candidates should have:

• High level of organisational skills
• Excellent communication skills with direct patient contact
• Keyboard skills and knowledge of the Microsoft suite
• The ability to prioritise and work to deadlines

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Job description

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person specification

Qualifications

Essential

Keyboard skills to ECDL or equivalent experience

Level 2 or equivalent in English & Maths

Level 3 or equivalent qualification or experience in Administration or Customer Service

Experience

Desirable

Previous experience of using Microsoft Office Applications

Previous experience of working in a customer facing role or within a busy office environment

Previous experience of supporting other team members

Experience of inputting accurate and timely data onto electronic systems

Ability to learn, understand and utilise appropriate software packages within the organisation

Experience of carrying out administration procedures in an office environment

The ability to communicate sensitive information to colleagues, patients and relatives

The ability to pay close attention to detail in written and electronic communication and information storage

The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support

Utilise personal problem

solving skills to assist patients, carers and staff

Able to organise, prioritise and adjust own workload in relation to the priorities of the department

Demonstrates personal duty of care in relation to the safe use of equipment and other resources

Maintains the quality in own work and encourages others to do so

Ability to share knowledge and skills with other team members

Demonstrates personal duty of care in relation to the safe use of equipment and other resources

Ability to treat all employee and other hospital information confidentially

Recognition of factors in maintaining own and others health, safety and security

Supportive of equality and value diversity

Additional Criteria

Essential

As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Donna Botting

donna.botting@nhs.net

01223639437