Visitor Experience Assistant - Casual

Alton Water Park, Ipswich
£13.45 per hour | Casual until September 2026

5 days a week on a rota basis - inc weekends and bank holidays

Looking for a role where every day is different, you'll spend time outdoors, and you'll help create memorable experiences for visitors?

We're looking for a Visitor Experience Assistant to join our friendly team at Alton Water Park, one of Suffolk's most loved outdoor destinations.

Set within 400 acres of beautiful countryside, Alton Water welcomes walkers, cyclists, watersports enthusiasts and families from across the region. As part of our Visitor Experience team, you'll be the friendly face of the park, helping visitors make the most of everything we have to offer.

What you'll be doing

As a Visitor Experience Assistant, you'll play a key role in creating a welcoming and enjoyable experience for every customer. You'll be:

• Greeting visitors and delivering exceptional customer service
• Supporting customers with enquiries, bookings and ticket purchases
• Operating tills and processing retail and catering transactions
• Promoting activities, events and park facilities
• Managing customer communications, bookings and digital systems
• Supporting car park operations and visitor information services
• Carrying out cash handling and end-of-day cashing-up procedures
• Working collaboratively with colleagues across the park to ensure smooth day-to-day operations

What we're looking for
We're interested in your attitude just as much as your experience. You'll be someone who:

• Loves helping people and providing excellent customer service
• Communicates confidently and professionally
• Enjoys working as part of a team
• Is organised and able to manage a variety of tasks
• Feels comfortable using digital systems and Microsoft applications
• Has a proactive, positive approach to work
• Holds a full UK driving licence

Why join us?
At Anglian Water, we believe every customer interaction matters. Our parks provide much-loved spaces where people can connect with nature, spend time with family and friends, and enjoy the outdoors.

This is an opportunity to work in a unique environment, be part of a supportive team, and help create great experiences for thousands of visitors throughout the season.

Bring your enthusiasm, customer focus and positive attitude, and help us create outstanding visitor experiences in one of Suffolk's most beautiful outdoor locations.

Apply today and be part of something bigger.