Sales Advisor - White City (Westfield), London

Job Introduction

Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. In our London stores, we don’t just serve drinks - we create moments of discovery and delight, even during the busiest day.

We’re looking for a Retail Sales Advisor to join one of our vibrant, high-footfall London locations. If you thrive in a fast-paced retail environment, love a challenge, and are passionate about exceptional service, we’d love to meet you.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 3 days, Wednesday, Friday and Saturday.

A Day in the Life of a Whittard Sales Advisor

In a busy London store, no two moments are the same. You’ll serve customers from around the world, juggle multiple priorities, and deliver confident, high-quality service with a calm and collected approach - even when it’s three deep at the till.

You’ll be:

• Customer-Obsessed: Whether it’s a rushed commuter or a curious tourist, you’ll quickly connect with every customer, offering tastings, tailored advice, and a standout experience under pressure.
• Sales-Savvy: You’ll confidently guide customers through our range, suggesting pairings and bundles that elevate their visit and increase basket size.
• Resilient & Responsive: You’ll stay focused and adaptable during high-traffic times, knowing how to balance tills, restocks, and sampling with a sense of urgency and care.
• A True Team Player: You’ll work shoulder-to-shoulder with a close-knit team, keeping communication clear, energy high, and standards exceptional throughout your shift.
• Operationally Efficient: From slick stock replenishment to sharp visual standards, you’ll help ensure the store looks great and runs like clockwork.

What Makes You a Great Fit?

We’re looking for someone confident, customer-focused, and ready to thrive in a fast-moving retail setting.

You’ll need:

• Experience in a high-volume customer-facing role (retail, hospitality or similar)
• Great communication skills and a friendly, unflappable manner
• Comfort working at pace while still providing thoughtful, tailored service
• Confidence handling cash, stock, and till operations
• Flexibility to work a range of shifts - including weekends and key London trading days
• Multilingual skills or tourism experience are a bonus in this globally visited location!

Why Join Whittard?

Whittard stores are more than just retail spaces—they’re places of warmth, creativity and connection. In a London store, you'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.

You’ll also enjoy:

• Up to 50% store discount – discover your new favourites
• Monthly product allowance – a little perk with every pay cheque
• Wellbeing support and family-friendly policies
• A chance to connect with colleagues across stores and head office
• Opportunities to grow—many of our leaders started in store

Ready to Thrive at the Centre of It All?
If you’re confident, curious, and love making busy days feel brilliant,