Administrative Assistant

About the role

Are you an organised, proactive individual with administrative experience and a passion for delivering excellent customer service? We are looking for an administrative assistant to join our team and contribute to our work supporting disabled students at Imperial.

What you would be doing

• You will be the main point of contact for walk-ins to the Disability Advisory Service, finding out what they need and then triaging or signposting to relevant services.
• Responsible for answering calls and managing the service’s inbox.
• In charge of email campaigns to students registered with the service, editing content, and and coordinating the timely distribution of communications.
• You will update finance spreadsheets with invoice and payment details.
• You will get involved in the logistics of student support setup; this could include ordering specialised equipment or setting up taxi accounts for students.
• Complete data quality checks when students register with the service.
• Prepare event materials, ensuring all leaflets and merchandise are printed, organised, and ready for use.

What we are looking for

• Educated to A-Levels, BTECs or equivalent.
• Administrative experience, ideally in a higher education environment.
• Customer service skills developed through experience in a customer-facing role.
• Ability to produce quality work with accuracy and attention to detail.
• Experience of dealing successfully with client enquiries, face-to-face, over telephone and by email.
• A high degree of tact and diplomacy, and, on occasion, managing challenging conversations with students.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.

• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

• This is a full-time and open-ended post.
• During term time, there are parameters on the amount of annual leave that can be taken at one time.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

If you require any further details about the role, please contact: John Aouad, Projects and Operations Manager - j.aouad@imperial.ac.uk

Available documents