Business Services Team Leader
Peterborough
New Jobs
Permanent
£29,883 - £31,678 a year
- Oversee case progression and administrative support for Family Court Advisers while ensuring a high-quality service for children and families.
- The ideal candidate should have strong organisational skills, experience in administration, and a commitment to inclusivity.
- This full-time role is hybrid, based in Peterborough, Chelmsford, or Stevenage, with extensive wellbeing support and competitive benefits.
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Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
We are recruiting for the role of Business Services Team Leader in our team covering the East Midlands area. Your office base can be Stevenage, Peterborough or Chelmsford, with a willingness to travel across the whole East Midlands region when required.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Job description
Let us tell you a bit more about the role
As a Business Services Services Team Leader, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.
- monitoring case progression
- receiving referrals from the Court or Cafcass Intake Team
- create / update / close cases within our case management system
- sending letters and information packs to service users
- identify any missing information and follow-up as required
- receive and deal with telephone enquiries
- meet and greet visitors, including service users
- general admin support
- Complete office-based health and safety checks including first aid and fire marshal duties (training will be provided) and support site maintenance and general good office housekeeping.
Person specification
and what we?re looking for.
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines
- Able to lead people, collaborate positively and champion growth and innovation
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Local Government Pension with an employer contribution of 13%
- 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment
Things you need to know
Artificial intelligence
Selection process details
If and when you are ready to apply, our application process is straightforward and quick to complete. You don?t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
If you?re preparing to apply, we encourage you not to rely heavily on AI tools when creating your application. While we recognise the benefits AI can offer, your application should reflect your own experience, insights, and motivations. This helps us genuinely understand what you will bring to the role.
Applications that appear to contain generalised or inauthentic content may limit our ability to assess your suitability, and where it is clear that AI has been used, it may affect our decision-making during the screening process.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date:
9 August 2026
Final Interview:
20 August 2026
Feedback will only be provided if you attend an interview or assessment.
Security
Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Michelle Berridge
- Email : michelle.berridge@cafcass.gov.uk
Recruitment team
- Email : HRResourcing@cafcass.gov.uk
Peterborough
New Jobs
Permanent
£29,883 - £31,678 a year