Operational Support Administrator
Aylesbury
New Jobs
Permanent
£27,406 - £29,684 a year
- Provide essential administrative support to the Prevention and Protection teams while acting as the first point of contact for public inquiries.
- Ideal candidates have experience in administration, exceptional communication skills, and the ability to prioritise tasks effectively.
- This full-time role offers a competitive salary, a local government pension scheme, and is based in Aylesbury, with a 37-hour work week.
Location
Aylesbury, Buckinghamshire
Closing Date
16th Aug, 2026
Job Type
Support, Support Services
About this vacancy
The role of our Administrators is varied and the heart of the organisation. The team provides crucial administrative support to our Prevention and Protection teams, as well as being the first point of contact with members of the public and our partner organisations.
The role will include:
- Act as an initial point of contact for risk-based referrals, ensuring cases are processed and escalated in line with agreed procedures.
- Stock control – i.e. ordering and collating stock for fire stations and community safety teams
- Generating reports from the PRMS system and updating stakeholders when required.
- General administrative tasks, many of which will be physical, email or telephone based. (The team handles approximately 800 calls per month.)
- Maintain security by following procedures, monitoring visitor logbooks, issuing visitors badges and arranging collection from reception
Vacancy details
We are looking for someone who is:
- Motivated and focused
- A great communicator with a professional telephone manner
- Highly personable and a team player
- A problem solver who actively looks for ways to improve processes
- Well organised and can prioritise tasks
- Has a keen eye for detail and is able to accurately process large volumes of data
- Able to resolve issues within the direction set out by policy, procedure or line management and escalate emerging issues appropriately
- Able to handle sensitive interactions with members of the public in a professional and empathetic manner
Experience and Qualifications Required:
- Experience of working in an administrative role, ideally in the public sector
- IT literate, and is competent using Microsoft packages
- Permanent Contract
- Full Time
- £27,406 – £29,684 per annum
- 37-hour week
- Local Government Pension Scheme
- Good annual leave entitlement
- Employee benefits
- Employee Assistance Programme
- Occupational Health
- Onsite gym facilities
Team members will routinely process sensitive or distressing information and must be able to manage this with professionalism, discretion and emotional resilience.
About Us:
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 17 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us? Find out more about us and our values at www.bucksfire.gov.uk/join-us/
Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.
How to Apply:
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.
Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk.
For further information about the role please review the job description. (Internal applicants please log in using your iTrent Self Service username and password)
Abatement and Protected Pension:
If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.
Aylesbury
New Jobs
Permanent
£27,406 - £29,684 a year