Technical Support Officers - Green Space and Heritage

About the role:

We are currently recruiting for two Technical Support Officers to join the Green Space and Heritage team at West Suffolk Council. This is an exciting opportunity to join a forward thinking and supportive team, working for an organisation that wants the best for West Suffolk communities and businesses.

You will be joining the Technical Support team in providing a reliable and efficient administration service for the those that use and manage our open spaces, parks, play areas, trees, landscapes and cemeteries.

The role will include answering internal and external telephone enquiries and responding to emails across all areas of our service, financial administration duties, using GIS mapping to assist with resident’s enquiries, assisting with projects, supporting the implementation of new processes and wide range of both straightforward and more complex office duties.

The post holder will be expected to have knowledge of, and/or ability to learn, a broad range of council services to provide a high standard of service to customers, contractors, and suppliers.

You will possess excellent interpersonal, numerical and IT skills and have a proven track record of working with MS Teams, MS Word, Excel, and Outlook, with the creation of databases and spreadsheets.

We are looking for someone who wants a varied and at times challenging administrative role. The team is small so it’s important that you can work well under pressure, meet deadlines, be highly organised, a good team player and able to multi-task. Attention to detail and accuracy are all essential for this role. You will need to have a positive can-do attitude and a strong desire to learn and grow with the service.

This role will require you to work initially at West Suffolk House in Bury St Edmunds or West Suffolk Operational Hub, on the outskirts. After a period of training, operational and individual need will be reviewed and Mildenhall Hub will also be an option to work from in the north of the district.

Why work for us? Our benefits include:

• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• flexible working options to enable work/life balance
• agile working; ability to work in the office and from home (where business needs allow and after a period of training).
• a range of Health and Wellbeing initiatives including an employee assistance programme
• a culture of learning inspiring staff to focus on continuous learning
• annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service (with an option to buy up to an additional 10 days annual each year subject to approval)
• a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
• Modern office accommodation

For more information:

Please call Sara Yaxley, Technical Support Team Leader, on 01284 757276 or email Sara.yaxley@westsuffolk.gov.uk.

Closing date: 31 August 2026.

Interview date: During week commencing 7 and 14 September 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.

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